Cognosketch Assess
If your issue remains unresolved after reviewing the FAQ pages, send us a message at the email address below
Your Cognosketch Account
Why did I not receive a verification code when creating a new account?
Our system sends a verification code to the email address you used when creating the account. If you do not see an email with subject “New
Cognosketch account verification code”, please check your spam folder.
Try to create the account again if you cannot find the email. When you do so, the system will send another verification code to the email address provided.
Will my email address be used to send me promotional email?
No.
Will I receive assessment reports on the account’s email address?
No. Assessment reports are sent to the email address entered in “Testing Center Information”. If an incorrect or unreachable email address is provided, an email notification will be sent to the account email address.
I forgot my password. How do I recover it?
The sign in screen has a link that allows you to reset your password. You will receive a verification code at your registered email address.
If you do not remember your username, try creating the account again using the same email address. If the account already exists, the system will respond with the registered username.
How do I delete my account?
You can initiate a request to delete your account by clicking on the “Close Account” link on the Sign In screen. Please log out of your account from all devices prior to initiating this request.
If your account does not contain unused paid assessments, your account will be deleted immediately. If your account contains unused paid assessments, your account will be marked for deletion and will be deleted after 14 days to allow you enough time to request a refund for unused paid assessments.
What happens to my data after my account is deleted?
At the time of deletion, our system will delete your account details including username, email address, password, purchase history, and list of identifiers of assessments performed under your account. Assessment data does not contain any personally identifiable information and will be incorporated into the system’s ground truth data.
I have unused assessments that I previously paid for. How do I get a refund?
Ensure that the “Data Sharing” option is enabled for your account prior to requesting a refund. You can enable data sharing on the In-app Purchase screen after you sign into your account.
Thereafter, identify the refund eligible transaction IDs in the payment history. To request a refund, contact Apple and provide the transaction IDs that contain unused assessments.
Why do I need to enable data sharing to request a refund?
Apple Inc. requires users to provide consent for data sharing in order to process any refunds. This data may include purchase information associated with your account such as lifetime amount of purchases and refunds in USD and details of the transaction for which the refund is requested.